Cheltenham Animal Shelter – Coronavirus Update

As of close of business on 24 March, to comply with government advice, we have closed Cheltenham Animal Shelter to the public until further notice.

Our priority, as always, is to ensure we are able to deliver the very best care to our animals and to protect our staff and volunteers. While our Animal Care Team will be coming in to take care of our animals, the reception and CASvets are closed to visitors. Please see the separate CASVet update below for more information.

You can telephone Reception Monday to Friday between 10am – 12pm and 2pm – 3pm. Email queries sent to will be answered as soon as possible.

We regret that we are unable to take animal rehoming applications by phone at the moment but if you would like to express an interest in offering a loving forever home to one of our pets, please email one of the following addresses and we will respond when things are back to normal:

We have stopped all new animal intakes (except for emergencies) for the time being. If you have an emergency please contact Reception.

If you need advice about doggy behaviour then our Behaviourist Rosie is offering a 30 minute telephone consultation with a written report in the post for £20. If you would like to book please email

Unfortunately, we cannot accept any charity shop donations at this time but we would still be grateful for animal food, clean blankets, towels, duvets (non-feather) and sheets for the Shelter animals. Please leave your donations in the green and white shed next to the Reception entrance, being mindful to respect social distancing.  We are not able to accept pillows, cushions or sleeping bags.

Day Creche facilities remain open for key workers.

Thank you for your understanding and please accept our apologies for any inconvenience.

by Cheltenham Animal Shelter

Rescuing and rehoming dog, cats and small pets in Cheltenham and Gloucestershire.