CASVet – Coronavirus Updates

Be sure to check back regularly as guidelines are evolving rapidly and information may change.


CASVet is extending its opening times from Monday 11th May 2020. Appointments are available for urgent cases and some vaccinations will be available as follows: puppy vaccinations, kitten vaccinations, boosters for dogs and cats under 2 years of age and vaccinations for rabbits of any age.

Please see our FAQs for advice regarding other vaccinations.

We will also be carrying out a limited number of operations including urgent procedures such as xrays,  non-routine lump removals, non-routine dentistry and some neutering.

Cats can be booked in for spays and castrations. Dogs and Rabbits can only be booked if there is a clinical need, such as the need to neuter dogs or rabbits that live with a potential partner. 

In order to minimise risk to staff at CASVet and Cheltenham Animal Shelter, we will be maintaining social distancing so all visitors must remain in the car park as only members of staff are allowed into the building.

This significantly affects the amount of time that each appointment takes (15-20 minutes rather than 5-10 minutes) and consequently during this time we are unable to offer our 5-10 minute subsidised price appointments. Our fee for a 15 minute appointment slot remains at £30 and all of our other procedures and medicines will continue to be provided at our usual prices.

Please do not turn up at the Shelter without an appointment as reception is closed to the public.

Our phone lines will be open from 8:30am – 4:00pm, Monday to Friday.
Dragon Vet Centre will provide emergency cover from 4pm to 7pm Monday to Friday and 9am to 1pm Saturday 01242 580324.
Chelvets continue to provide emergency cover outside of these times 01242 522022.

We will be able to see urgent appointments between 9am-11am and 2-4pm Monday to Friday.  Please phone and our team will be able offer advice and make an appointment if necessary. 

On arrival for your appointment, please telephone CASVet and we will collect/return your pet in the car park. 


You are now able to order your usual Advocate, Nexgard or Spectra prescription flea and worm treatments from CASVet to be posted to you.  Postage will be FREE for orders of 3+ months supply or just £2 postage for smaller orders. 

You can also order non-urgent repeat prescription medications and prescription diet foods – all new or urgent requests should still be directed to Dragon Vets.

Please email your name and telephone number with any further detail to and one of our team will call you back within 2 working days to confirm your order, take payment and arrange postage.

Thank you for your ongoing support.

(update 06/04/2020)

CASVet’s Toby Travis says “I welcome this development as we have been worried about the impact on puppy socialisation that delaying a puppy vaccination course will have. By enabling puppies to complete their vaccination course as soon as possible, we can reduce the behaviour problems that often lead to dogs being rehomed – many dogs that are rehomed have been poorly socialised and while the current restrictions will mean that dogs cannot socialise as well as we would like, vaccinated puppies will be able to be walked and encounter some of the key sights, sounds and smells that help to develop their behaviour in future.”

Please see our FAQ for further information & advice.

Toby & Diego

DEFRA Rehoming Update

Although there have been some changes to DEFRA guidelines relating to rescue centres we have decided not to resume our rehoming process at this time.

The new DEFRA guidelines only allow for ‘virtual’ rehoming which means that there are only online meetings between pet and owner prior to adoption and we feel that this does not allow us to fulfil our duty of care to our animals and their new families. There are also stringent procedures to adhere to at the point of adoption which we feel could be distressing to all involved.

One of our key principals to ensure long term success for each animal we rehome is that physical meetings take place at the Shelter prior to adoption which allow the pet to bond with their potential adopter and vice versa.

With this in mind we do not feel we can effectively carry out a responsible rehoming service until we can safely host these meetings on site. As always the wellbeing of our staff and animals is our top priority.

We look forward to resuming our rehoming services as soon as practically possible. In the meantime, if you would like to offer a forever home to one of our pets, please email one of the following addresses and we will respond when things are back to normal:

Thank you for your continued support.

Media Release 22nd April 2020

Cheltenham Animal Shelter hit by income loss during coronavirus crisis

Animals lovers at Cheltenham Animal Shelter are appealing for public support during the current coronavirus crisis as the charity reports income losses of more than £1,000 per day.

The charity on Gardners Lane, which looks after more than 600 abandoned and surrendered dogs, cats and small animals every year, has had to cancel its major public fundraising activities including a Spring dog walk, Easter holiday animal days for children, hosting a pet show at the Tewkesbury Big Weekend in May and the large scale community open day in July.

Furthermore, the shelter is suffering from the closure of its grooming and boarding business and charity shop of which provide essential income to enable the shelter to stay open.

With the lockdown extended for at least three weeks, the charity is concerned about the current impact of the loss of income and the potential costs associated with an influx of new arrivals once lockdown conditions are lifted.

General Manager, Peter Newcombe said: “We have been doing everything we can to date to ensure that the animals in our care continue to receive the best possible care and lots of love and attention. The core animal care team are still working onsite as keyworkers, supported by a network of essential staff working from home to ensure that the administration and management of the charity day-by-day continues.

“But to be completely honest, it’s getting harder week-by-week as the amount of income we are losing starts to add up to tens of thousands of pounds and we have to cancel more events and fundraising activities.

“Our core rehoming business is on hold during the pandemic, as we cannot have members of the public on our site to view or meet the animals, and while the care team are doing an excellent job, we are very conscious that its not ideal to have pets living in kennels and pens waiting for homes indefinitely.

“Fostering animals is not an option while the site is locked down and we are unable to host meet-and-greets or carry out home checks. We also know that is unsettling and stressful for the animals who can take weeks to settle in a new environment, only to be returned at the end of the foster period.

“We have had to halt the admission of new animals except for emergency cases, such as dogs that may be brought to us by the police. Once we are able to reopen, the crisis isn’t over as we anticipate that we may see many more animals up for rehoming, as people may struggle to look after their pets due to a change in financial circumstances or families that are affected by the stress of the lockdown period.

“We have had a fantastic initial response from the general public on social media, who have to date donated more than £9,000 to help us to continue to look after the animals currently in our care, but we need to ask for more at this unprecedented and unpredictable time.”

The charity has launched an Urgent Care Appeal and is appealing for help from the public and local businesses.

“Sadly, the latest measures announced by the government to support frontline charities with £750 million during the coronavirus pandemic is unlikely to benefit animal charities,” says Cheltenham Animal Shelter’s Head of Fundraising, Alison Jarvis.

“While our income has drastically reduced, the length of stay for every animal in our care has increased by a minimum of six weeks costing us more in food, care and medical bills.

“We are extremely grateful for the phenomenal support and generosity we receive from our local community and would like to once again ask our kind supporters to consider a donation, however small, to help get us through the coming weeks and months ahead.”

Donations can be made via the charity’s website by visiting or by post to Urgent Care Appeal, Fundraising Department, Cheltenham Animal Shelter, Gardners Lane, Cheltenham, GL51 9JW.

Individuals or businesses who would like to discuss raising money for the charity are invited to get in touch by emailing

The Gloucestershire Animal Welfare Association and Cheltenham Animal Shelter has been helping animals since 1926. The charity rescues and rehomes around 600 unwanted, surrendered and abandoned cats, dogs and small animals from across Gloucestershire every year, at a cost of more than £650,000. Receiving no government funding, the Shelter relies on donations from the public and the generosity of local businesses and grant-making trusts. For more information about Cheltenham Animal Shelter, visit

Cheltenham Animal Shelter – Coronavirus Update

As of close of business on 24 March, to comply with government advice, we have closed Cheltenham Animal Shelter to the public until further notice.

Our priority, as always, is to ensure we are able to deliver the very best care to our animals and to protect our staff and volunteers. While our Animal Care Team will be coming in to take care of our animals, the reception and CASvets are closed to visitors. Please see the separate CASVet update below for more information.

You can telephone Reception Monday to Friday between 10am – 12pm and 2pm – 3pm. Email queries sent to will be answered as soon as possible.

We regret that we are unable to take animal rehoming applications by phone at the moment but if you would like to express an interest in offering a loving forever home to one of our pets, please email one of the following addresses and we will respond when things are back to normal:

We have stopped all new animal intakes (except for emergencies) for the time being. If you have an emergency please contact Reception.

If you need advice about doggy behaviour then our Behaviourist Rosie is offering a 30 minute telephone consultation with a written report in the post for £20. If you would like to book please email

Unfortunately, we cannot accept any charity shop donations at this time but we would still be grateful for animal food, clean blankets, towels, duvets (non-feather) and sheets for the Shelter animals. Please leave your donations in the green and white shed next to the Reception entrance, being mindful to respect social distancing. 
We are not able to accept pillows, cushions or sleeping bags.

Our Short Bark & Sides grooming parlour and dog/cat boarding facilities (overnight stays) are now closed and we are in the process of contacting all our customers with bookings to discuss this with them. We will take new boarding bookings from 1 June 2020, in anticipation of an improved situation by this time, but will review this in line with government guidelines.

Day Creche facilities remain open for key workers.

Thank you for your understanding and please accept our apologies for any inconvenience.

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