At Cheltenham Animal Shelter we completely understand that circumstances change and we know it can be a heart wrenching decision to surrender your pet(s) to be rehomed. We are not here to judge your situation and our team will support both you and your animal(s) throughout the process.

Surrendering your animal(s) to us is completely free. If you would like to make a donation to help with our costs then we would be very grateful, but our priority is providing the very best care for all concerned.

Dogs and puppies

The first step is to call our reception team on 01242 523521 or email reception@gawa.org.uk so they can take some basic details about your dog’s health, behaviour and your reason for surrender.

Our reception team will ask you to contact your vet to request that your dog’s medical history is sent (by email) to the Shelter. If you don’t have a vet then this is not a problem, simply explain this to our reception team.

Once the vet history has been received, our intake team will call you to as any additional questions they may have and arrange a date and time for your sign-over appointment. During the call they will explain what will happen at your appointment and give you the opportunity to ask any questions about the process.

On the day of your appointment please bring some of your dog’s current food with you so that we can use it to wean them onto a new food without upsetting their stomach. Please bring with you anything you would like your dog to keep e.g. toys, a blanket etc.

On arrival to the shelter please keep your dog in the car and let our reception team know that you are here. Our intake team will take you and your dog to the rehoming office where you will be able to spend some time with your dog, if you would like to do so, before our intake team settle your dog into their new kennel.

Your appointment will involve a 15-20-minute conversation with our intake team so they can find out all about your dog and the kind of new home that will suit them best.

Please note that on rare occasions we may have to refuse a dog at the discretion of our intake team.

Cats and kittens

If you need to surrender your cat for rehoming, or are looking for some advice, please email cats@gawa.org.uk or call our reception team on 01242 523521.

You will be asked to share your reason for surrendering you cat, the personality of the cat and any medical issues. We will require vet history, if you have any, before we arrange to take the cat. We have more space available for cats that have already had their first vaccination, so we will usually ask if you can start their vaccinations before bringing your cat to the Shelter.

When we have space, we will book in an appointment for you and your cat to come in. During this appointment we will ask you additional questions about your cat so we can build up a better picture of their personality and experiences in your home. As a part of the process our vets will complete a health check for possible health conditions, which you will be asked to join. In order to best settle your cat into our care we advise that you bring your cat’s bedding, toys and food to this appointment, so that they have some familiarity in their first few days with us.

If you have a kitten or a litter of kittens the process is similar to above. If they are less than 6 weeks old we may ask for the mum to come into our care (if she is available) until they are weaned. We will arrange an appointment when we have space, including a health check. 

Please note that on rare occasions we may have to refuse a cat at the discretion of our intake team.

Small animals

If you need to surrender your pet, or are looking for some advice, please email smallanimals@gawa.org.uk or call our reception team on 01242 523521.

You will be asked basic details about your small animal’s health and whether they are living indoors or outdoors. Our reception team will pass your details to the small animals team who will call or email you to ask any additional questions and arrange a date and time for your sign-over appointment. If you are signing over your rabbit, we ask for their vaccination records. At this stage our team will explain what will happen at your appointment and give you the opportunity to ask any questions. 

When bringing your small animal to us, we ask that you bring any toys or bedding with you so the transition to their new pen is more familiar. This reduces stress and helps the animals settle in when they arrive. We also ask that you bring any remaining food so your pet can remain on their usual diet.

During the appointment we will ask some additional questions about your pets’ personality and behaviour. Rabbits and guinea pigs will see our vet for a health check on arrival with you present.

We rarely refuse to take small animals into our care but unfortunately we are not equipped to look after ferrets or reptiles. If we don’t have space immediately for your pet(s) they will go on a waiting list.

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